Arguably the least valued IT function by users and sometimes dubbed as the “Helpless Desk”, IT Help Desk is really the pulse of the health of the IT department. With the increasing amount of complexity associated with users operating their PCs and interacting with various software systems, your employees are likely to need more and timely IT support.
Staffing a help desk is also a tough job. Many help desks are plagued with excessive employee turnover, training issues, more demands for 24X7 support and sometimes unreasonable demands by users. Moreover, the businesses they support suffer due to lack of productivity, lost revenue and employee dissatisfaction.
The Evolve Partners IT Help Desk solution is designed to give companies a streamlined, highly-available and reliable means to cost-effectively manage user support. Because we offer the service to many companies: rather than one, we have the scale, experience and trained staff to more effectively manage these needs than most companies can themselves. Our solution offers:
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Expanded Coverage - including emergency after hours and 24X7 plans available |
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Focus on First-Call Resolution – minimize repeat calls, frustration and user downtime |
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Single Point of Accountability – help desk analyst is responsible to see an issue through |
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Courteous and Knowledgeable Staff – resourceful associates: patient and helpful throughout the incident |
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Tracking and Reporting – giving you the information necessary to take preventive measures for the future |
IT Help Desk services are offered on a dedicated or shared basis and can be structure to work cooperatively with your existing in-house help desk team. The service is also offered as a bundled solution through our System Defense solution. Contact us to learn more about how we can improve the efficiency of your help desk operations and increase your employee satisfaction with technology.